Patient Access Specialist — Compassionate Front Desk

r1rcm; Round Rock (TX); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 is transforming healthcare by combining revenue cycle expertise with technology to improve patient experiences and financial performance for hospitals and medical groups.

As a Patient Access Representative in Round Rock, TX, you’ll be the first contact, guiding patients through check-in, insurance questions, and payments with compassion.

This on-site role offers growth, collaboration with care teams, and exposure to revenue cycle processes in a fast-paced healthcare environment.

Qualifications

• Must have high school diploma or GED.
• Experience in patient access, medical registration, insurance verification, or front desk is a plus.

Responsibilities

• Provide exceptional customer service and assist patients with the check-in process across multiple systems.
• Answer phones and gather accurate patient information quickly.
• Support timely access to care by minimizing delays in registration.
• Build trust with patients during moments of illness, anxiety, or overwhelm.
• Navigate insurance plans, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Adaptability

Education

High School diploma or GED

Job description

R1 is transforming healthcare by combining revenue cycle expertise with technology to improve patient experiences and financial performance for hospitals and medical groups.

As a Patient Access Representative in Round Rock, TX, you’ll be the first contact, guiding patients through check-in, insurance questions, and payments with compassion.

This on-site role offers growth, collaboration with care teams, and exposure to revenue cycle processes in a fast-paced healthcare environment.