Patient Access Specialist: Clinic Scheduling & Registration

Froedtert South, Inc.; Kenosha (WI); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Paid Time Off

Wellness programs

Job summary

Froedtert South, Inc. in Kenosha, Wisconsin, United States is seeking a Patient Access Specialist for the clinic.

This role is the first point of contact for patients and visitors, focusing on smooth registration, appointment coordination, insurance validation, and payment collection to support a positive care experience. You’ll work with care teams to collect and verify demographic and insurance information, greet guests professionally, and manage multiple tasks in a fast-paced healthcare

Qualifications

• High school diploma or GED required.
• 6 months–1 year of related experience.
• Formal education beyond high school in Business or Healthcare, or equivalent experience, preferred.
• Experience in a healthcare business office or receptionist environment preferred.
• Knowledge of medical terminology and familiarity with ICD-10, CPT, and HCPCS codes.
• Excellent computer and customer service skills.
• Familiarity with internet-based tools, email, and Microsoft Office applications.
• Strong written and verbal communication skills.
• Ability to efficiently prioritize and manage multiple tasks and changing workloads.

Responsibilities

• Schedule, reschedule, and cancel patient appointments according to provider criteria and established scheduling templates.
• Complete pre-arrival registration and ensure patient information, questionnaires, and required documentation are accurate and complete.
• Greet, direct, and assist patients, families, visitors, providers, and other members of the healthcare team in a professional and courteous manner.
• Perform patient check-in and check-out functions, including completing missing registration and insurance information.
• Accurately verify and update patient demographic, guarantor, and insurance information using established registration standards.
• Collect applicable copayments, patient balances, prepayments, and self-pay payments for services.
• Take telephone and in-person messages and appropriately route communications through the healthcare software and patient portal to facilitate timely communication with clinical teams.

Skills

Patient service

Communication

Multitasking

Customer service

Microsoft Office

Medical terminology

Education

High school diploma or GED

Business/Healthcare education or equivalent

Tools

Microsoft Office

Job description

Froedtert South, Inc. in Kenosha, Wisconsin, United States is seeking a Patient Access Specialist for the clinic.

This role is the first point of contact for patients and visitors, focusing on smooth registration, appointment coordination, insurance validation, and payment collection to support a positive care experience. You’ll work with care teams to collect and verify demographic and insurance information, greet guests professionally, and manage multiple tasks in a fast-paced healthcare