Patient Access Specialist - Emergency Department

Froedtert South, Inc.; Pleasant Prairie (WI); On-site; USD 23,419 - 34,784; Full time

Benefits offered by this job

Medical, dental and vision benefits

403(b) company match

Tuition reimbursement

Employee discount program

Competitive PTO

Job summary

A local healthcare provider is seeking a Patient Access Specialist for their Emergency Department. This position involves managing patient scheduling, check-in, registration, and insurance verification. Ideal candidates will have strong customer service and computer skills, alongside knowledge of medical terminology. Benefits include medical coverage, tuition reimbursement, and a competitive salary range of $17.00 to $25.25 per hour based on experience. Evening and night differentials are available.

Qualifications

• 6 months – 1 year experience in a similar role.
• Familiar with ICD-10, CPT, and HCPCS codes.

Responsibilities

• First point of contact for patient access and scheduling.
• Execute patient registration and insurance verification.
• Manage departmental work queues and support colleagues.

Skills

Customer service skills

Computer skills

Written communication

Verbal communication

Organizational skills

Knowledge of medical terminology

Education

High School or Equivalent (GED)

Formal education in Business or Healthcare

Tools

Healthcare software

Microsoft Office

Job description

Patient Access Specialist - Emergency Department

Patient Access Specialist Responsibilities

A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, departmental support and WQ (work queue) management.

• Executes arrival registration by adhering to registration standards
• Accurately identifies and enters the patient’s insurance coverage
• Manages and resolves departmental assigned WQs
• Performs insurance verifications
• Registers patients for outpatient tests and procedures
• Performs direct admission workflow
• Provides departmental support
• Proficient use of healthcare software utilizing established standards

Patient Access Specialist Requirements

• High School or Equivalent (GED)
• 6 months – 1 year
• Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
• Excellent computer and customer service skills.
• Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
• Familiarity with internet, email and Microsoft office.
• Effective written and verbal communication skills are required.
• Demonstrates an ability to efficiently organize work, while maintaining a high level of accuracy and productivity.
• Experience in patient registration, insurance verification and health insurance plans.

Salary Range: $17.00 to $25.25/hr (based on experience)

• Night and evening shift differential

Benefits

• Medical, dental and vision benefits available
• 403(b) company match available
• Tuition reimbursementEmployee discount program
• Competitive PTO