Patient Access Specialist Lead

Froedtert South, Inc.; Kenosha (WI); On-site; USD 23,419 - 34,784; Full time

Benefits offered by this job

Medical, dental, and vision benefits

403(b) company match

Tuition reimbursement

Employee discount program

Competitive PTO

Job summary

A healthcare provider in Kenosha, WI is seeking a Patient Access Specialist Lead. In this role, you will manage appointment scheduling and patient check-ins, supervise operations, and facilitate staff performance. Ideal candidates will have strong customer service and computer skills, a high school diploma or equivalent, and familiarity with medical terminology. Benefits include medical coverage, tuition reimbursement, and competitive PTO.

Qualifications

• 1 year of experience in a relevant role preferred.
• Demonstrates ability to efficiently organize work.
• Familiarity with ICD-10, CPT, and HCPCS codes.

Responsibilities

• Schedules, reschedules, and cancels patient appointments.
• Supervises daily operations and staff scheduling.
• Acts as liaison with other departments.

Skills

Excellent computer skills

Customer service skills

Effective written communication

Effective verbal communication

Knowledge of medical terminology

Education

High School Graduate or GED

Formal education in Business or Healthcare

Tools

Healthcare software

Microsoft Office

Job description

Patient Access Specialist Lead

Responsibilities

A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ (work queue) management. The Department Lead is responsible for supervising daily operations of department, staff scheduling, performance improvement projects, orientating new staff and acts as liaison to other departments.

• Schedules, reschedules and cancels patient appointments
• Supervises daily operations
• Facilitates staff scheduling
• Assists with completion of payroll for all assigned staff
• Identifies and assists with performance improvements projects
• Setting an example for all staff as team leader, exhibits good communication skills and positive attitude at all times
• Orientates new staff, assuring department policies/procedures are followed
• Organizes and assigns staff workload, monitors performance, participates in staff performance appraisals and disciplinary process
• Facilitates maintenance and repair of all equipment and ensures adequate departmental supplies
• Acts as a liaison with other departments and physician offices, ensuring all patient issues are resolved
• Proficient use of healthcare software utilizing established

Requirements

• High School Graduate or (GED)
• 6 months – 1 year
• Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
• Performs all job functions of Patient Access Specialist
• Excellent computer and customer services skills.
• Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
• Familiarity with internet, email and Microsoft office.
• Effective written and verbal communication skills required.
• Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity
• Experience in patient registration, insurance verification and health insurance plans.

Salary Range

$17.00 to $25.25/hr (based on experience)

• Night and evening shift differential
• Lead differential

Benefits

• Medical, dental and vision benefits available
• 403(b) company match available
• Tuition reimbursement
• Employee discount program
• Competitive PTO