Patient Access Specialist - Check-In & Insurance

UMC Health System; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

UMC Main Campus is seeking a dedicated Patient Access Representative to support admissions registration and ensure accurate eligibility and documentation for inpatient and outpatient procedures.

The role emphasizes strong English communication, customer service excellence, and the ability to manage multiple tasks in a fast-paced hospital setting. This is a full-time position at UMC Health System.

Qualifications

• High school diploma or GED required.
• 1+ year experience as a patient access representative, customer service representative, or similar administrative role.
• Excellent customer service skills; must speak, read, and write English fluently.
• Able to multitask, manage interruptions, and maintain professional composure under pressure.
• Basic medical terminology knowledge is a plus.

Responsibilities

• Collects all pertinent information to register patients for exams or tests.
• Schedule exams and coordinate schedules for multiple modalities.
• Verify insurance eligibility and benefits.
• Collect payments, establish payment arrangements, and discuss payment options.
• All other assigned duties related to Environmental Services.

Skills

Customer service

English fluency

Multi-tasking

Planning & organization

Medical terminology (basic)

Education

High School Diploma or GED

Job description

UMC Main Campus is seeking a dedicated Patient Access Representative to support admissions registration and ensure accurate eligibility and documentation for inpatient and outpatient procedures.

The role emphasizes strong English communication, customer service excellence, and the ability to manage multiple tasks in a fast-paced hospital setting. This is a full-time position at UMC Health System.