Patient Access Specialist I: Efficient Registration & Care

C002 Medical University Hospital Authority (MUHA); Georgia; On-site; USD 21,000 - 29,000; Full time

Job summary

Medical University Hospital Authority (MUHA) seeks an attentive Patient Access professional to process preadmission and admission demographics and insurance data, enter information into the hospital system, and ensure accuracy across records.

The role acts as a liaison among patients, financial counselors, and patient accounting, adhering to MUSC policies and procedures in the Patient Admissions Department.

Qualifications

• High school diploma with 1 year experience in customer service, health care or a business related field.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
• Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
• Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
• Handle escalated patient inquiries, complaints, or issues, resolving conflicts, and providing solutions to enhance patient satisfaction.
• Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
• Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
• Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
• Monitor KPIs related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.
• Participate in departmental meetings, committees, and initiatives to improve operational efficiency, enhance patient experience, and achieve organizational goals.

Skills

Customer service

Insurance verification

Registration procedures

Communication

Problem solving

Team collaboration

Education

High school diploma

Tools

Hospital information systems

Word processing

Job description

Medical University Hospital Authority (MUHA) seeks an attentive Patient Access professional to process preadmission and admission demographics and insurance data, enter information into the hospital system, and ensure accuracy across records.

The role acts as a liaison among patients, financial counselors, and patient accounting, adhering to MUSC policies and procedures in the Patient Admissions Department.