Patient Access Specialist — Care Coordinator

Medium; Allentown (Lehigh County); On-site; USD 2,514,120; Full time

Benefits offered by this job

Medical coverage options

Dental coverage options

Vision coverage options

Generous vacation benefits

Job summary

A community health organization in Lehigh County is seeking a Patient Access Representative to support patients through managing calls, scheduling appointments, and verifying insurance details. Successful candidates will demonstrate excellent communication, customer service, and problem-solving skills. This full-time position offers compensation of $18.25 per hour along with health coverage options and generous time-off benefits. Join a team committed to health equity and access to care.

Qualifications

• Clear and concise verbal communication to effectively interact with patients over the phone.
• Basic understanding of medical terminology, health conditions, and healthcare procedures.
• Ability to provide friendly, empathetic, and patient support to callers.

Responsibilities

• Answering calls from patients regarding appointment scheduling, billing questions, and prescription refills.
• Collecting patient demographics and insurance information accurately.
• Coordinating appointment times with patients based on availability and medical needs.
• Checking patient insurance eligibility and benefits for covered services.
• Transferring calls to appropriate healthcare providers as needed.

Skills

Communication skills

Customer service skills

Attention to detail

Problem-solving skills

Computer proficiency

Multitasking

Job description

A community health organization in Lehigh County is seeking a Patient Access Representative to support patients through managing calls, scheduling appointments, and verifying insurance details. Successful candidates will demonstrate excellent communication, customer service, and problem-solving skills. This full-time position offers compensation of $18.25 per hour along with health coverage options and generous time-off benefits. Join a team committed to health equity and access to care.