Patient Access Specialist — Care Coordinator

Medium; Reading (Berks County); On-site; USD 20,741 - 29,540; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage options

Life/AD&D, Short and Long Term Disability options

Generous vacation, leave, and holiday benefits

Job summary

A healthcare provider in Reading, PA is seeking a Patient Access Representative for a full-time position. The role involves managing patient calls, scheduling appointments, and ensuring accurate patient record maintenance. The ideal candidate will possess strong communication and customer service skills, and the ability to multitask in a busy environment. Compensation is $18.25 per hour, with additional benefits including health coverage and generous leave policies. Commitment to patient care and access is essential.

Qualifications

• Clear and concise verbal communication to effectively interact with patients over the phone.
• Basic understanding of medical terminology, health conditions, and healthcare procedures.
• Ability to provide friendly, empathetic, and patient support to callers.
• Ensuring accuracy when collecting patient information and updating records.
• Identifying issues and finding solutions to address patient concerns.
• Navigating healthcare software systems and phone system to access patient information and schedule appointments.
• Managing multiple calls and tasks simultaneously in a fast-paced environment.

Responsibilities

• Answering incoming calls from patients and addressing inquiries about healthcare services.
• Collecting patient demographics and insurance information accurately.
• Coordinating appointment times with patients based on availability.
• Checking patient insurance eligibility and benefits for services.
• Providing answers to basic questions about medical conditions and treatments.
• Maintaining patient records by updating relevant information based on calls.
• Addressing patient concerns and complaints in a professional manner.

Skills

Excellent communication skills

Customer service skills

Attention to detail

Problem-solving skills

Ability to multitask

Computer proficiency

Medical knowledge

Job description

A healthcare provider in Reading, PA is seeking a Patient Access Representative for a full-time position. The role involves managing patient calls, scheduling appointments, and ensuring accurate patient record maintenance. The ideal candidate will possess strong communication and customer service skills, and the ability to multitask in a busy environment. Compensation is $18.25 per hour, with additional benefits including health coverage and generous leave policies. Commitment to patient care and access is essential.