Patient Access Specialist — Care Coordinator

Medium; Harrisburg (Dauphin County); On-site; USD 20,741 - 29,540; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Generous vacation and leave benefits

Job summary

A community health provider in Harrisburg is seeking a Patient Access Representative. This full-time role involves answering calls, scheduling appointments, and verifying insurance details. Ideal candidates should possess excellent communication skills, a basic understanding of medical terminology, and the ability to offer empathetic customer support. The position offers a compensation of $18.25 per hour and comprehensive medical benefits. Join us in enhancing access to vital health services for our community.

Qualifications

• Clear and concise verbal communication to effectively interact with patients.
• Basic understanding of medical terminology, health conditions, and healthcare procedures.
• Ability to provide friendly, empathetic, and patient support to callers.
• Ensuring accuracy when collecting patient information and updating records.
• Identifying issues and finding solutions to address patient concerns.
• Navigating healthcare software systems and phone systems.
• Managing multiple calls and tasks simultaneously in a fast-paced environment.

Responsibilities

• Answer a high volume of calls and schedule appointments for clients.
• Collect patient demographics and insurance information accurately.
• Coordinate appointment times with patients based on availability.
• Check patient insurance eligibility and benefits.
• Answer basic questions about medical conditions and treatments.
• Update patient records based on calls.
• Address patient concerns and complaints in a professional manner.

Skills

Excellent communication skills

Basic understanding of medical terminology

Customer service skills

Attention to detail

Problem-solving skills

Computer proficiency

Ability to multitask

Job description

A community health provider in Harrisburg is seeking a Patient Access Representative. This full-time role involves answering calls, scheduling appointments, and verifying insurance details. Ideal candidates should possess excellent communication skills, a basic understanding of medical terminology, and the ability to offer empathetic customer support. The position offers a compensation of $18.25 per hour and comprehensive medical benefits. Join us in enhancing access to vital health services for our community.