Patient Access Specialist — Care Coordinator

Medium; York (York County); On-site; USD 25,141; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Life/AD&D, Disability policy options

Generous vacation and holiday benefits

Job summary

A health service provider in York County seeks a full-time Patient Access Representative to manage incoming patient calls, schedule appointments, and provide essential healthcare information. The representative will ensure excellent customer service while maintaining patient confidentiality and record accuracy. This role requires strong communication, empathy, and multitasking abilities. Compensation is set at $18.25 per hour with benefits including medical, dental, and generous leave policies.

Qualifications

• Excellent communication skills for effective interaction with patients.
• Basic understanding of medical terminology and healthcare procedures.
• Empathetic customer service skills for patient support.
• Attention to detail when collecting patient information.
• Problem-solving skills for addressing patient concerns.
• Proficient in navigating healthcare software systems.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer a high volume of calls to schedule appointments.
• Collect patient demographics and insurance information.
• Verify insurance eligibility and benefits.
• Provide information on medical conditions and services.
• Maintain patient records and confidentiality.
• Address patient complaints and concerns professionally.

Skills

Communication skills

Customer service

Problem-solving

Attention to detail

Computer proficiency

Ability to multitask

Job description

A health service provider in York County seeks a full-time Patient Access Representative to manage incoming patient calls, schedule appointments, and provide essential healthcare information. The representative will ensure excellent customer service while maintaining patient confidentiality and record accuracy. This role requires strong communication, empathy, and multitasking abilities. Compensation is set at $18.25 per hour with benefits including medical, dental, and generous leave policies.