Patient Access Specialist - Call Center

Illinois Bone & Joint Institute; Bourbonnais (IL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and AD&D insurance

Long and short term disability

401k program with company match and利润分

Wellness program

Health savings accounts

Flexible savings accounts

ID protection plan and accident

Critical illness and hospital benefits

Paid holidays

Paid time off

Job summary

Illinois Bone and Joint Institute is seeking a Patient Access Coordinator I to manage day-to-day call center activities and deliver high-quality customer service to patients and families.

The role involves greeting callers, answering questions, scheduling appointments, and ensuring insurance details are updated according to provider protocols. A fast-paced office environment and strong communication skills are required.

Qualifications

• High school diploma or equivalent.
• Minimum one year experience in a customer service role (medical office experience is a plus).
• Epic EMR experience preferred; strong Microsoft Office skills preferred.

Responsibilities

• Duties include handling a high volume of calls through the switchboard.
• Greet callers in a compassionate, professional manner.
• Assist patients and families by answering questions and providing up-to-date information.
• Relay messages or transfer calls to appropriate staff as needed.
• Schedule appointments and ensure accurate insurance information.

Skills

Customer service

Epic EMR

Microsoft Office

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Epic

Job description

Illinois Bone and Joint Institute is seeking a Patient Access Coordinator I to manage day-to-day call center activities and deliver high-quality customer service to patients and families.

The role involves greeting callers, answering questions, scheduling appointments, and ensuring insurance details are updated according to provider protocols. A fast-paced office environment and strong communication skills are required.