Patient Access Coordinator — Part-Time, Flexible Schedule

Illinois Bone & Joint Institute, LLC; Bourbonnais, Northern (IL, KY); Hybrid; USD 28,000 - 38,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

401k with company match

Paid holidays and PTO

Wellness program

Job summary

Illinois Bone and Joint Institute, LLC is seeking a Patient Access Coordinator I to support the Call Center and ensure a high quality customer service experience for all callers. This part-time role focuses on efficient call routing, appointment scheduling, and accurate information delivery.

The position requires a minimum of 20 to 24 hours per week, high school diploma, and experience in customer service. Epic EHR familiarity and strong Microsoft Office skills are preferred to help maintain

Qualifications

• High school diploma or equivalent required.
• Minimum one year experience in customer service role (medical office experience is a plus).
• Epic EHR experience preferred.

Responsibilities

• Placing, receiving and routing a high volume of calls through the switchboard.
• Greeting callers in a compassionate, congenial and professional manner.
• Providing assistance to patients and family members, answering questions and supplying accurate information to callers.
• Relaying messages or transferring calls to appropriate staff in response to patient requests.
• Scheduling patients for office visits and procedures.
• Following established insurance protocols to ensure patient insurance plan is accepted by the scheduled provider.

Skills

Customer service

Phone etiquette

Data entry

Epic experience

Microsoft Office

Education

High school diploma

Tools

Epic

Microsoft Office

Job description

Illinois Bone and Joint Institute, LLC is seeking a Patient Access Coordinator I to support the Call Center and ensure a high quality customer service experience for all callers. This part-time role focuses on efficient call routing, appointment scheduling, and accurate information delivery.

The position requires a minimum of 20 to 24 hours per week, high school diploma, and experience in customer service. Epic EHR familiarity and strong Microsoft Office skills are preferred to help maintain