Patient Access Coordinator I — Medical Front Office

Socket.dev; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid holidays

Paid time off

Wellness program

ID protection plan

Job summary

The Patient Access Coordinator I at Illinois Bone and Joint Institute, LLC coordinates call-center activities to ensure smooth operations and a high-quality customer service experience for all callers. Responsibilities include handling high volumes of calls, greeting patients, scheduling appointments, updating demographics and insurance details, and routing requests to the appropriate staff.

The role requires excellent communication, compassion and the ability to multi-task in a fast-paced

Qualifications

• High school diploma or equivalent required.
• Minimum one year experience in customer service.
• Epic EHR experience preferred.

Responsibilities

• Handle a high volume of calls via switchboard.
• Greet callers in a compassionate, professional manner.
• Assist patients and family members with questions and up-to-date information.

Skills

Customer service

Communication

Multitasking

Detail oriented

Education

High school diploma or equivalent

Tools

Epic EHR

Microsoft Office

Job description

The Patient Access Coordinator I at Illinois Bone and Joint Institute, LLC coordinates call-center activities to ensure smooth operations and a high-quality customer service experience for all callers. Responsibilities include handling high volumes of calls, greeting patients, scheduling appointments, updating demographics and insurance details, and routing requests to the appropriate staff.

The role requires excellent communication, compassion and the ability to multi-task in a fast-paced