Patient Access Specialist - Admissions & Insurance Verification

Artesia General Hospital; Artesia (NM); On-site; USD 26,000 - 42,000; Full time

Job summary

Artesia General Hospital is seeking a customer service oriented admissions clerk to support both inpatient and outpatient services. The role focuses on providing effective service to internal and external customers by leveraging knowledge of hospital admissions and outpatient processes.

You will interview patients for insurance benefits, register outpatients, handle admissions documentation, explain insurance coverage, and greet visitors following the hospital's customer service guidelines.

Qualifications

• Customer-oriented role providing service to patients and families.
• Strong communication and listening skills required.
• Familiarity with medical terminology is helpful.

Responsibilities

• Interview patients to obtain insurance benefits and pre-certification.
• Register outpatients and prepare documents for procedures.
• Process inpatient admissions and prepare service documentation.
• Advise patients on insurance coverage and estimated patient responsibility.
• Greet patients and visitors according to hospital customer service guidelines.

Skills

Customer service

Communication skills

Basic computer knowledge

Typing

Education

High school diploma or equivalent

Job description

Artesia General Hospital is seeking a customer service oriented admissions clerk to support both inpatient and outpatient services. The role focuses on providing effective service to internal and external customers by leveraging knowledge of hospital admissions and outpatient processes.

You will interview patients for insurance benefits, register outpatients, handle admissions documentation, explain insurance coverage, and greet visitors following the hospital's customer service guidelines.