Patient Services Front Desk Specialist

Artesia General Hospital; United States; On-site; USD 21,000 - 26,000; Full time

Job summary

Artesia General Hospital in the United States is seeking a Full-Time Medical Office Clerk to greet patients, manage the appointment schedule, register patients accurately, collect payments, and coordinate with providers and insurance plans.

The role requires a High School Diploma or GED, strong customer service and basic computer skills, and the ability to handle multiple phone lines. Healthcare setting experience is preferred, with confidentiality and safety emphasized in daily duties.

Qualifications

• Education – High school diploma or equivalent.
• Work Experience – Customer service, computer.
• Training – none.

Responsibilities

• Greet patients, visitors and co-workers in a prompt, courteous, and helpful manner.
• Maintain appointment scheduler and follow office—scheduling policy.
• Register patients in a complete and accurate manner to conform to all regulatory requirements.
• Collect monies at time of service.
• Reviews provider medical records to gather information for approvals from the various insurance plans.
• Handle pre-certification and referrals.
• Handles all prior authorizations on test as well as medications.
• Follow up on prior authorizations; ensure that they are completed prior to scheduled date.
• Answers the phones
• Relays messages to and from the providers to the patients.
• Ensures the end of day reconciliation is complete each night before close.
• Preform basic clerical duties as required.

Skills

Customer service

Computer skills

Education

High school diploma or GED

Job description

Artesia General Hospital in the United States is seeking a Full-Time Medical Office Clerk to greet patients, manage the appointment schedule, register patients accurately, collect payments, and coordinate with providers and insurance plans.

The role requires a High School Diploma or GED, strong customer service and basic computer skills, and the ability to handle multiple phone lines. Healthcare setting experience is preferred, with confidentiality and safety emphasized in daily duties.