Patient Access Rep FT- 2061

Artesia General Hospital; Artesia (NM); On-site; USD 26,000 - 42,000; Full time

Job summary

Artesia General Hospital is seeking a customer service oriented admissions clerk to support both inpatient and outpatient services. The role focuses on providing effective service to internal and external customers by leveraging knowledge of hospital admissions and outpatient processes.

You will interview patients for insurance benefits, register outpatients, handle admissions documentation, explain insurance coverage, and greet visitors following the hospital's customer service guidelines.

Qualifications

• Customer-oriented role providing service to patients and families.
• Strong communication and listening skills required.
• Familiarity with medical terminology is helpful.

Responsibilities

• Interview patients to obtain insurance benefits and pre-certification.
• Register outpatients and prepare documents for procedures.
• Process inpatient admissions and prepare service documentation.
• Advise patients on insurance coverage and estimated patient responsibility.
• Greet patients and visitors according to hospital customer service guidelines.

Skills

Customer service

Communication skills

Basic computer knowledge

Typing

Education

High school diploma or equivalent

Job description

JOB SUMMARY:Primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of hospital admissions and outpatient services.ESSENTIAL VALUES-BASED, LEADERSHIP AND MANAGEMENT COMPETENCIES:Demonstrates competencies in line with the five core values that are the foundation of all activities performed by employees in order to achieve the Mission of Artesia General Hospital.Mission: Our mission at Artesia General Hospital is to provide high-quality healthcare to our community and the surrounding areas.Vision: To transform healthcare in our communities through innovation, engagement, and quality, while building a healthier tomorrow for generations to come.Values: Our values are covered in SERVICEServant LeadershipExcellenceRespectVirtuousnessInnovationCommunityEducationESSENTIAL FUNCTIONS:Interview patients to obtain insurance benefits, proof of coverage and pre-certification/authorization for inpatients, surgical patients and required outpatients.Registers outpatients and prepares proper documentation for outpatient procedures where applicable.Processes inpatient admissions and prepares proper documentation for services where applicable.Accepts patient payments and records appropriately.Greet and assist patients and visitors in a manner consistent with Hospital customer service guidelines.Advise patients regarding insurance coverage and estimate patient’s responsibility.Inform patients of available sources of assistance from outside public and private agencies or refer patient to financial counselor.Obtain verification of insurance coverage and benefits payable from insurance companies or other third party payers.ADDITIONAL RESPONSIBILITIES:Perform other functions as required.KNOWLEDGE/SKILL/ABILITIES:Basic computer knowledgeBasic medical terminologyGood typing skillsAGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills (cognitive, technical and interpersonal) necessary to identify age-specific patient needs appropriate for all age groups.INFORMATION MANAGEMENT: Treats all information and data within the scope of the position with appropriate confidentiality and security.RISK MANAGEMENT/QUALITY MANAGEMENT/SAFETY: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.MINIMUM POSITION QUALIFICATIONS:Education – High school diploma or equivalent.Work Experience – Customer service experience preferred, good communication skills required.Training – N/ALicense/Certification – N/AENVIROMENTAL CONDITIONS: Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.MINIMUM POSITION QUALIFICATIONS:Education – High school diploma or equivalent.Work Experience – Customer service experience preferred, good communication skills required.Training – N/ALicense/Certification – N/A