Patient Access & Admissions Specialist

Artesia General Hospital; Artesia (NM); On-site; USD 21,000 - 30,000; Full time

Job summary

Artesia General Hospital in Artesia, NM is seeking a full-time front desk admissions representative who will deliver excellent patient service across admissions and outpatient services. You will greet patients, verify insurance, collect payments, and assist with documentation for procedures, ensuring accurate records and smooth patient flow.

Key qualifications include a high school diploma and strong communication skills; prior customer service experience is preferred.

Qualifications

• Education – High school diploma or equivalent.
• Work Experience – Customer service experience preferred, good communication skills required.
• Training – N/A
• License/Certification – N/A

Responsibilities

• Interview patients to obtain insurance benefits, proof of coverage and pre-certification/authorization for inpatients, surgical patients and required outpatients.
• Registers outpatients and prepares proper documentation for outpatient procedures where applicable.
• Processes inpatient admissions and prepares proper documentation for services where applicable.
• Accepts patient payments and records appropriately.
• Greet and assist patients and visitors in a manner consistent with Hospital customer service guidelines.
• Advise patients regarding insurance coverage and estimate patient’s responsibility.
• Inform patients of available sources of assistance from outside public and private agencies or refer patient to financial counselor.
• Obtain verification of insurance coverage and benefits payable from insurance companies or other third party payers.

Skills

Basic computer knowledge

Basic medical terminology

Typing skills

Education

High school diploma or equivalent

Job description

Artesia General Hospital in Artesia, NM is seeking a full-time front desk admissions representative who will deliver excellent patient service across admissions and outpatient services. You will greet patients, verify insurance, collect payments, and assist with documentation for procedures, ensuring accurate records and smooth patient flow.

Key qualifications include a high school diploma and strong communication skills; prior customer service experience is preferred.