Patient Access Rep FT

Artesia General Hospital; Artesia (NM); On-site; USD 21,000 - 30,000; Full time

Job summary

Artesia General Hospital in Artesia, NM is seeking a full-time front desk admissions representative who will deliver excellent patient service across admissions and outpatient services. You will greet patients, verify insurance, collect payments, and assist with documentation for procedures, ensuring accurate records and smooth patient flow.

Key qualifications include a high school diploma and strong communication skills; prior customer service experience is preferred.

Qualifications

• Education – High school diploma or equivalent.
• Work Experience – Customer service experience preferred, good communication skills required.
• Training – N/A
• License/Certification – N/A

Responsibilities

• Interview patients to obtain insurance benefits, proof of coverage and pre-certification/authorization for inpatients, surgical patients and required outpatients.
• Registers outpatients and prepares proper documentation for outpatient procedures where applicable.
• Processes inpatient admissions and prepares proper documentation for services where applicable.
• Accepts patient payments and records appropriately.
• Greet and assist patients and visitors in a manner consistent with Hospital customer service guidelines.
• Advise patients regarding insurance coverage and estimate patient’s responsibility.
• Inform patients of available sources of assistance from outside public and private agencies or refer patient to financial counselor.
• Obtain verification of insurance coverage and benefits payable from insurance companies or other third party payers.

Skills

Basic computer knowledge

Basic medical terminology

Typing skills

Education

High school diploma or equivalent

Job description

Job Details: Job Location: Artesia, NM 88210, Position Type: Full Time, Education Level: High School Diploma / GED, Salary Range: $15.00 - $22.00 Hourly, Job Shift: Any, Job Category: Business Office

Job Summary: Primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of hospital admissions and outpatient services.

ESSENTIAL VALUES-Based, Leadership and Management Competencies:

Demonstrates competencies in line with the five core values that are the foundation of all activities performed by employees in order to achieve the Mission of Artesia General Hospital.

Mission: Our mission at Artesia General Hospital is to provide high-quality healthcare to our community and the surrounding areas.

Vision: To transform healthcare in our communities through innovation, engagement, and quality, while building a healthier tomorrow for generations to come.

Values: Our values are covered in SERVICE

• Servant Leadership
• Excellence
• Respect
• Virtuousness
• Innovation
• Community
• Education

ESSENTIAL FUNCTIONS:

• Interview patients to obtain insurance benefits, proof of coverage and pre-certification/authorization for inpatients, surgical patients and required outpatients.
• Registers outpatients and prepares proper documentation for outpatient procedures where applicable.
• Processes inpatient admissions and prepares proper documentation for services where applicable.
• Accepts patient payments and records appropriately.
• Greet and assist patients and visitors in a manner consistent with Hospital customer service guidelines.
• Advise patients regarding insurance coverage and estimate patient’s responsibility.
• Inform patients of available sources of assistance from outside public and private agencies or refer patient to financial counselor.
• Obtain verification of insurance coverage and benefits payable from insurance companies or other third party payers.

ADDITIONAL RESPONSIBILITIES:

• Perform other functions as required.

KNOWLEDGE/SKILL/ABILITIES:

• Basic computer knowledge
• Basic medical terminology
• Good typing skills

AGE-RELATED COMPETENCIES:

Demonstrates the basic knowledge and skills (cognitive, technical and interpersonal) necessary to identify age-specific patient needs appropriate for all age groups.

Information Management:

Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management/Quality Management/Safety:

Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.

MINIMUM POSITION QUALIFICATIONS:

• Education – High school diploma or equivalent.
• Work Experience – Customer service experience preferred, good communication skills required.
• Training – N/A
• License/Certification – N/A

ENVIRONMENTAL CONDITIONS:

Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.

Qualifications:

• Education – High school diploma or equivalent.
• Work Experience – Customer service experience preferred, good communication skills required.
• Training – N/A
• License/Certification – N/A