Access Associate (Full-Time, Days)

103 Rochester General Hospital; United States; Remote; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health's Honeoye Valley Family Practice is seeking an Access Associate to greet patients, perform check-in/check-out, and handle payments. You will be the first point of contact, setting a welcoming tone for patients and families.

Responsibilities include scheduling, registration, insurance verification, and basic billing tasks. The role emphasizes strong communication and computer skills to support front-desk workflows in a busy primary care setting in Honeoye Falls, NY.

Qualifications

• 2 year degree or equivalent combination of education and work experience
• 1 year of customer service experience
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication skills

Computer skills

Education

Associate degree or equivalent

Job description

Job Title: Access Associate Department: RRH Family Medicine - Honeoye Valley Location: WNY Honeoye VALLEY Family Practice 23 Ontario St. Honeoye Falls NY Hours Per Week: 40 Schedule: Monday-Friday, 7:30a-5:30p, 8am-4:30pm, 9am-5:30pm (rotating)

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

RESPONSIBILITIES

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

REQUIRED QUALIFICATIONS

N/A

PREFERRED QUALIFICATIONS

2 year degree or equivalent combination of education and work experience 1 year of customer service experience Intermediate computer skills Excellent customer service and communication skills

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE

$17.85 - $20.00 CITY: Honeoye Falls POSTAL CODE: 14472 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Equal Opportunity Statement 1

Rochester Regional Health is an Equal Opportunity Employer.

Equal Opportunity Statement 2

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Institution Overview

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.