Patient Access Specialist

AppleOne Employment Services; Orlando (FL); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Onsite work for initial period

Structured training program

Temp-to-hire with potential permanent

Weekday schedule

Job summary

AppleOne Employment Services is hiring a Patient Access Specialist in Orlando, FL, for a temp-to-hire role within a fast-paced healthcare operations team. You will verify insurance benefits, obtain prior authorizations, and guide cases through to completion while communicating with insurers and internal staff.

The position offers 100% onsite work for the initial 120 days, a Monday–Friday schedule, and a structured training period.

Qualifications

• Verify insurance eligibility and benefits for patient testing services.
• Obtain prior authorizations and resolve insurance coverage issues.
• Track, document, and follow up on open cases through completion.
• Communicate with insurance carriers through phone calls and online portals.
• High school diploma or equivalent required.
• 1–2 years of related experience preferred in patient access or healthcare support.
• Strong attention to detail and follow-through.

Responsibilities

• Verify patient insurance eligibility, benefits, and coverage requirements for diagnostic and specialty testing services.
• Obtain prior authorizations and help resolve insurance coverage issues using phone calls and online portals.
• Track open cases, document updates accurately, and follow up until issues are resolved.
• Communicate professionally with insurance companies, internal teams, and other stakeholders.
• Handle questions, escalations, and case updates while meeting quality, accuracy, and productivity expectations.
• Follow established procedures to support timely patient access and efficient healthcare operations.

Skills

Insurance verification

Prior authorization

Case tracking

Professional communication

Attention to detail

Multitasking

High school diploma

Education

High school diploma

Job description

Job Summary

We are hiring a Patient Access Specialist for a temp-to-hire opportunity in Orlando, FL. This role is a great fit for a dependable, detail-oriented professional who wants to build a career in healthcare operations, patient access, insurance verification, and prior authorization support.

As a Patient Access Specialist, you will help patients move through the process of accessing diagnostic and specialty testing services by verifying insurance benefits, resolving coverage questions, and following cases through completion. This position offers structured training, a consistent weekday schedule, and the opportunity to transition into a permanent role after 120 days based on performance, reliability, and proficiency.

You will join a fast-paced, team-oriented healthcare environment where accuracy, follow-through, communication, and patient-focused service are valued. Supportive leadership, clear procedures, and hands-on training help set team members up for long-term success.

Key Responsibilities

• Verify patient insurance eligibility, benefits, and coverage requirements for diagnostic and specialty testing services.
• Obtain prior authorizations and help resolve insurance coverage issues using phone calls and online payer portals.
• Track open cases, document updates accurately, and follow up until issues are resolved.
• Communicate professionally with insurance companies, internal teams, and other stakeholders.
• Handle questions, escalations, and case updates while meeting quality, accuracy, and productivity expectations.
• Follow established procedures to support timely patient access and efficient healthcare operations.

Compensation and Benefits

• Pay: $18.00 per hour.
• Employment Type: Temp-to-hire, with potential permanent placement after 120 days.
• Location: Southpark Circle, Orlando, FL 32819.
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
• Training: 6 to 8 weeks, Monday through Friday, 8:00 AM to 5:00 PM.
• Work Arrangement: 100% onsite for the first 120 days.
• Start Date: November 2, 2026.

Required Qualifications and Skills

• Verify insurance eligibility and benefits for patient testing services.
• Obtain prior authorizations and resolve insurance coverage issues.
• Track, document, and follow up on open cases through completion.
• Communicate with insurance carriers through phone calls and online portals.
• High school diploma or equivalent required.
• 1 to 2 years of related experience preferred in patient access, healthcare customer service, insurance verification, administrative support, or a high-volume service environment.
• Strong attention to detail, organization, and follow-through.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks while navigating different computer systems.
• Comfortable working in a fast-paced, performance-driven healthcare environment.
• Dependable, proactive, and willing to learn new processes and systems.
• Professional problem-solving skills and the ability to handle questions or escalations appropriately.

Preferred Qualifications

• Experience in healthcare revenue cycle, insurance verification, prior authorization, medical billing, claims processing, collections, or healthcare customer service.
• Experience supporting diagnostic testing, laboratory services, oncology, specialty testing, or related healthcare services.
• Familiarity with payer portals, benefits verification workflows, and prior authorization processes.
• Previous experience in a high-volume administrative or customer support role requiring accuracy and follow-up.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.