Patient Services Coordinator II

AppleOne Employment Services; Sandy (UT); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid schedule

Temp-to-hire

Onsite training in Sandy

Job summary

AppleOne Employment Services seeks a Patient Services Coordinator II in Sandy, UT for a temp-to-hire role. The ideal candidate will support patients via phone, email, and chat, handling appointments, insurance eligibility, and medical orders with accuracy.

The position starts with 3–4 weeks of full-time onsite training in Sandy, with a hybrid schedule after training and 40 hours per week. Training begins Nov 2, 2026, and interviews start Oct 5, 2026.

Qualifications

• 3 to 5 years of relevant customer service, call center, patient support, or client care experience.
• Strong communication skills with the ability to explain information clearly and professionally.
• Comfortable using computers, multiple systems, headsets, cameras, and standard office equipment.
• Ability to handle sensitive medical information while maintaining confidentiality and HIPAA requirements.

Responsibilities

• Provide professional customer and technical support to patients, members, and customers by phone, email, and chat.
• Assist with appointment questions, insurance eligibility, care center information, service navigation, and general healthcare support needs.
• Process medical orders and verify that required information is accurate, complete, and properly documented.
• Troubleshoot customer questions or technical issues and follow through to resolution.
• Document customer interactions, updates, and outcomes accurately in company systems.
• Collaborate with care centers and internal teams while protecting confidential information and following HIPAA requirements.

Skills

Customer service

Communication

Problem solving

HIPAA compliance

Job description

Job Summary

A growing healthcare services team in Sandy, UT is seeking a Patient Services Coordinator II for a temp-to-hire opportunity. This role is ideal for a customer service professional who enjoys helping patients, members, and customers resolve questions, navigate healthcare services, and receive a positive support experience.

As a Patient Services Coordinator II, you will serve as a trusted point of contact for healthcare-related support by phone, email, and chat. You will assist with appointments, insurance eligibility, care center information, technical questions, and medical order processing while maintaining accuracy, confidentiality, and professionalism.

This opportunity offers structured onsite training, a hybrid schedule after training, and the chance to join a supportive, team-oriented environment focused on quality service and patient care. You will work with knowledgeable leaders and internal teams that value clear communication, reliability, collaboration, and continuous improvement.

Key Responsibilities

• Provide professional customer and technical support to patients, members, and customers by phone, email, and chat.
• Assist with appointment questions, insurance eligibility, care center information, service navigation, and general healthcare support needs.
• Process medical orders and verify that required information is accurate, complete, and properly documented.
• Troubleshoot customer questions or technical issues and follow through to resolution.
• Document customer interactions, updates, and outcomes accurately in company systems.
• Collaborate with care centers and internal teams while protecting confidential information and following HIPAA requirements.

Compensation and Benefits

• Pay range: $20 to $22 per hour.
• Job type: Temp-to-hire.
• Schedule: Full-time, 40 hours per week.
• Training: 3 to 4 weeks of full-time onsite training in Sandy, UT beginning November 2, 2026.
• After training: Hybrid schedule with onsite work Monday through Wednesday in the Sandy office and remote work on remaining days, based on company schedule and business needs.
• Interviews begin the week of October 5, 2026.

Required Qualifications and Skills

• Support patients, members, and customers through inbound service channels.
• Troubleshoot questions, technical issues, and healthcare service concerns.
• Process and document medical orders with accuracy and attention to detail.
• Coordinate with internal teams and care centers to support timely resolution.
• 3 to 5 years of relevant customer service, call center, patient support, or client care experience.
• Strong communication skills with the ability to explain information clearly and professionally.
• Excellent problem-solving skills and the ability to stay calm and focused throughout the day.
• Comfortable using computers, multiple systems, headsets, cameras, and standard office equipment.
• Strong attention to detail with accurate documentation and follow-up skills.
• Ability to handle sensitive medical information while maintaining confidentiality and following HIPAA requirements.
• Reliable attendance and availability to work a full-time schedule.
• Ability to complete 3 to 4 weeks of onsite training in Sandy, UT beginning November 2, 2026.
• For remote work, must have a dedicated, private, interruption-free workspace and reliable internet that meets company standards.
• Ability to participate on camera for designated meetings, training, and coaching sessions.

Preferred Qualifications

• Previous experience in a healthcare services, patient services, medical call center, or insurance support environment.
• Experience processing medical orders or working with appointment scheduling, eligibility, care center information, or healthcare navigation.
• Familiarity with HIPAA requirements and handling confidential patient or member information.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law.

Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance.

For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.