Patient Access Specialist Nov 2

AppleOne Employment Services; Orlando (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

AppleOne Employment Services in Orlando, FL seeks a detail-oriented Patient Access Specialist for a temp-to-hire role supporting patients and providers by verifying insurance, obtaining prior authorizations, and assisting access to diagnostic and specialty testing services.

The ideal candidate has healthcare admin, insurance verification, medical billing, prior authorization, or high-volume customer support experience and is eager to grow within a structured healthcare environment with training

Qualifications

• Verify insurance eligibility and benefits for patients.
• Obtain and track prior authorizations for diagnostic and specialty testing.
• Communicate with insurance companies and physician offices to resolve cases.
• Maintain accurate case documentation while managing a high volume of work.
• High school diploma or equivalent required.

Responsibilities

• Verify patient insurance eligibility, benefits, and coverage details for diagnostic and specialty testing services.
• Obtain prior authorizations through insurance company phone lines and online payer portals.
• Follow up on pending authorization cases until they are resolved accurately and efficiently.
• Communicate professionally with insurance companies, physician offices, and internal team members.
• Maintain accurate documentation in required systems while meeting productivity and quality expectations.
• Follow established procedures, payer requirements, and healthcare compliance guidelines.

Skills

Insurance verification

Prior authorization

Communication skills

Documentation

Attention to detail

High-volume environment

Education

High school diploma or equivalent

Tools

Online payer portals

Multiple computer systems

Documentation tools

Job description

Job Summary

We are seeking a detail-oriented Patient Access Specialist for a temp-to-hire opportunity in Orlando, FL. This role supports patients, physician offices, and healthcare operations by verifying insurance coverage, obtaining prior authorizations, and helping ensure patients can access diagnostic and specialty testing services.

This is a strong opportunity for someone with healthcare administration, insurance verification, medical billing, prior authorization, or high-volume customer support experience who wants to grow in a structured healthcare environment. The role offers ongoing training, regular feedback, and a clear 120-day conversion track for candidates who demonstrate reliability, accuracy, productivity, and professionalism.

The ideal candidate will enjoy working in a fast-paced, team-oriented setting with supportive leadership, clear expectations, and opportunities to build valuable healthcare operations experience.

Key Responsibilities

• Verify patient insurance eligibility, benefits, and coverage details for diagnostic and specialty testing services.
• Obtain prior authorizations through insurance company phone lines and online payer portals.
• Follow up on pending authorization cases until they are resolved accurately and efficiently.
• Communicate professionally with insurance companies, physician offices, and internal team members.
• Maintain accurate documentation in required systems while meeting productivity and quality expectations.
• Follow established procedures, payer requirements, and healthcare compliance guidelines.

Compensation and Benefits

• Pay: $18 per hour.
• Employment type: Temp-to-hire.
• Conversion track: 120-day temporary period with potential transition to full-time employment based on performance, attendance, accuracy, productivity, and overall job proficiency.

Required Qualifications and Skills

• Verify insurance eligibility and benefits for patients.
• Obtain and track prior authorizations for diagnostic and specialty testing.
• Communicate with insurance companies and physician offices to resolve cases.
• Maintain accurate case documentation while managing a high volume of work.
• High school diploma or equivalent required.
• 1 to 2 years of related experience in healthcare, customer support, administrative support, insurance, or patient access preferred.
• Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
• Comfortable working with multiple computer systems, online portals, and documentation tools.
• Strong communication, organization, and follow-up skills.
• Ability to learn new systems, payer requirements, and workflow changes quickly.
• Professional, reliable, accountable, and able to work independently.
• Strong problem-solving skills and ability to manage changing priorities.

Preferred Qualifications

• Experience with healthcare insurance verification, medical billing, patient access, or prior authorization.
• Experience contacting insurance companies by phone and through online payer portals.
• Familiarity with diagnostic testing, specialty testing, payer guidelines, or healthcare compliance processes.
• Previous experience meeting productivity and quality goals in a high-volume office or healthcare environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.