Patient Access Specialist

Socket.dev; Olympia (WA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

8 Paid National Holidays

Floating holidays

Paid time off

Health benefits

401k savings

Parental leave

Referral program

Mentorship

Job summary

Hanger, Inc. in Washington state is seeking a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources by managing front office operations efficiently.

The ideal candidate will have a background in front desk or reception work with strong communication skills and computer proficiency. The role involves greeting patients, updating demographics, collecting payments, scheduling follow-ups, and supporting clinic services, with a background in medical front

Qualifications

• High school diploma or equivalent.
• Less than one year of customer service, administrative or related experience.
• Experience in a receptionist position or with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups and resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Skills

Customer service

Front desk experience

Communication skills

Computer proficiency

Time management

Education

High school diploma

Tools

Windows-based software

Email

Job description

Hanger, Inc. in Washington state is seeking a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources by managing front office operations efficiently.

The ideal candidate will have a background in front desk or reception work with strong communication skills and computer proficiency. The role involves greeting patients, updating demographics, collecting payments, scheduling follow-ups, and supporting clinic services, with a background in medical front