Patient Access Coordinator: Elevate Front Desk Experience

Hanger; Renton (WA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

401k plan

8 paid holidays

PTO (Vacation and Sick leave)

Parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. in Renton, WA, is seeking a friendly front desk receptionist to ensure a seamless experience for patients, staff, and referral sources.

You will greet patients, verify demographics and insurance, collect payments, schedule follow-ups, and support the clinic team while maintaining accurate electronic health records and a courteous, patient-centered approach. Qualifications include a high school diploma and less than one year in customer service or medical front office work; a valid

Qualifications

• High school diploma or equivalent combination of education and experience required.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Communication skills

Customer service

Receptionist experience

Typing speed 30 wpm

Education

High school diploma

Tools

Windows

Email

Job description

Hanger, Inc. in Renton, WA, is seeking a friendly front desk receptionist to ensure a seamless experience for patients, staff, and referral sources.

You will greet patients, verify demographics and insurance, collect payments, schedule follow-ups, and support the clinic team while maintaining accurate electronic health records and a courteous, patient-centered approach. Qualifications include a high school diploma and less than one year in customer service or medical front office work; a valid