Patient Access Specialist

Intermountain Healthcare Inc.; Ogden (UT); On-site; USD 25,000 - 33,000; Part time

Job summary

Intermountain Health McKay-Dee Hospital is seeking a Patient Service Representative (PSR) to be the first point of contact for patients. The role emphasizes exceptional customer service, accurate data entry, and coordination of appointments in a fast-paced healthcare setting.

Responsibilities include greeting patients, scheduling visits, verifying demographics and insurance, and assisting with billing-related forms while maintaining patient privacy and PHI safeguards.

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional manner and strong interpersonal skills.
• Ability to protect PHI and patient privacy.
• Ability to collaborate with patients and caregivers.
• Willingness to learn and adapt to processes.

Responsibilities

• Answer calls and greet patients to ensure a positive experience.
• Document calls in the EMR accurately.
• Schedule appointments and verify demographic data.
• Obtain and verify insurance information and forms.
• Assist with forms for billing and regulatory needs.
• Stay current with role responsibilities and communications.

Skills

Customer service

Communication skills

Team collaboration

PHI privacy

Education

High school diploma or GED

Tools

EMR software

Job description

Intermountain Health McKay-Dee Hospital is seeking a Patient Service Representative (PSR) to be the first point of contact for patients. The role emphasizes exceptional customer service, accurate data entry, and coordination of appointments in a fast-paced healthcare setting.

Responsibilities include greeting patients, scheduling visits, verifying demographics and insurance, and assisting with billing-related forms while maintaining patient privacy and PHI safeguards.