Patient Access Specialist

Bronson Healthcare; Michigan; On-site; USD 36,000 - 48,000; Full time

Job summary

Bronson Healthcare is seeking a Patient Representative (FT) to support patient access and billing processes. You will greet and register patients, gather demographic and insurance data, verify eligibility, schedule appointments, and communicate financial information and estimates.

The role emphasizes accuracy and excellent customer service in a fast-paced environment. Ideal candidates have a high school diploma or GED, strong problem-solving, and the ability to manage multiple tasks.

Qualifications

• Previous customer service experience required.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
• Experience with multiple computer applications/operating systems, and office machines.
• Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.
• Knowledge of revenue cycle components and their impact on the overall process.

Responsibilities

• Greets and registers patients efficiently and accurately.
• Verifies insurance eligibility using online systems.
• Provides and completes required patient forms.
• Collects and enters payments, follows balancing procedures.
• Analyzes, interprets and enters physician orders.
• Schedules and communicates appointment information across facilities.

Skills

Customer service

Typing 45 WPM

Multi-tasking

Attention to detail

Organization / time management

Education

GED or High School Diploma

Associate's degree or 2 years related experience

Tools

Windows environment

Office machines

Job description

Bronson Healthcare is seeking a Patient Representative (FT) to support patient access and billing processes. You will greet and register patients, gather demographic and insurance data, verify eligibility, schedule appointments, and communicate financial information and estimates.

The role emphasizes accuracy and excellent customer service in a fast-paced environment. Ideal candidates have a high school diploma or GED, strong problem-solving, and the ability to manage multiple tasks.