Patient Access Specialist

BBH Burrell Behavioral Health; Hannibal (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Life insurance

403(b) Retirement Savings Plan — up to

PTO and sick time

Emergency Medical Leave Program

Flexible Spending Accounts

Wellness program

Employee Assistance Program

Employee discounts

Paid time off: full-time employees

Training and career mobility

Supportive work culture

Job summary

BBH Burrell Behavioral Health in Hannibal, MO is seeking a Client Access Representative to deliver warm, professional front-desk service. You’ll greet clients, verify information, schedule appointments, collect payments, and coordinate with clinicians to ensure smooth visits.

The role emphasizes strong communication, organization, and teamwork in a busy healthcare office. Full-time, Monday–Friday 8:00 AM–5:00 PM, with comprehensive benefits and opportunities to grow within a mission-driven

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Excellent oral, written, and interpersonal communication skills.
• Ability to multitask while maintaining a team player mentality.
• Excellent organization and typing skills.
• Reliable transportation to the assigned area.

Responsibilities

• Arrive clients at the clinician practice, greeting them, verifying personal information, insurance, and payment details.
• Schedule clinicians' appointments and confirm client benefits and eligibility.
• Manage appointment changes, cancellations, and no-shows according to the established process.
• Work with clients, families, and staff to resolve any problems during the visit.
• Request, prepare, and ensure the completeness of client health records.
• Collect payments, provide receipts, and ensure transactions are accurately recorded.
• Verify and coordinate client referrals.
• Manage the electronic medical records system effectively.
• Answer phone calls, direct inquiries, and provide leadership with feedback regarding clinician office services.
• Maintain the general appearance of the reception area, ensuring it is welcoming for clients.
• Participate in quality improvement programs and service monitoring initiatives.
• Perform additional duties and projects as assigned by leadership.

Skills

Customer service

Communication

Organization

Typing

Multitasking

Education

High school diploma or GED

Job description

BBH Burrell Behavioral Health in Hannibal, MO is seeking a Client Access Representative to deliver warm, professional front-desk service. You’ll greet clients, verify information, schedule appointments, collect payments, and coordinate with clinicians to ensure smooth visits.

The role emphasizes strong communication, organization, and teamwork in a busy healthcare office. Full-time, Monday–Friday 8:00 AM–5:00 PM, with comprehensive benefits and opportunities to grow within a mission-driven