Patient Access & Scheduling Specialist

Burrell Behavioral Health; Hannibal (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health and vision benefits

Dental coverage

Retirement plan (403(b) with match)

Life insurance

PTO and wellness programs

Employee Assistance Program

Job summary

Centerstone is seeking a Client Access Representative in Hannibal, MO. You will perform clerical support in clinician offices, greet clients, verify information, and manage payments and referrals to ensure smooth visits.

Ideal candidates have strong communication, organization, and multitasking skills, with a high school diploma or GED. This role offers full-time hours, Monday–Friday, with comprehensive benefits and ongoing training.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Excellent oral, written, and interpersonal communication skills.
• Ability to multitask while maintaining a team player mentality.
• Excellent organization and typing skills.
• Reliable transportation to the assigned area.

Responsibilities

• Greet clients at the clinician practice, verify personal information, insurance, and payment details.
• Schedule clinicians' appointments and confirm client benefits and eligibility.
• Manage appointment changes, cancellations, and no-shows per established process.
• Work with clients, families, and staff to resolve issues during visits.
• Request, prepare, and ensure completeness of client health records.
• Collect payments, provide receipts, and ensure transactions are recorded.
• Verify and coordinate client referrals and manage the electronic medical records system.
• Answer phone calls, direct inquiries, and provide feedback to leadership.
• Maintain a welcoming reception area.
• Participate in quality improvement programs and service monitoring.

Skills

Customer service

Multitasking

Communication

Organization

Typing

Reliability

Education

High school diploma or GED

Tools

EMR system

Job description

Centerstone is seeking a Client Access Representative in Hannibal, MO. You will perform clerical support in clinician offices, greet clients, verify information, and manage payments and referrals to ensure smooth visits.

Ideal candidates have strong communication, organization, and multitasking skills, with a high school diploma or GED. This role offers full-time hours, Monday–Friday, with comprehensive benefits and ongoing training.