Healthcare Client Access Specialist

Burrell Behavioral Health; Springfield (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Additional Perks & Benefits

Job summary

Burrell Behavioral Health in Springfield, MO is seeking a Client Access Representative to be the welcoming first touch for clients seeking care. You will guide them to the right services and coordinate with internal teams to ensure a smooth onboarding experience.

The role emphasizes compassion, clear communication, multitasking, and accurate data handling. Earn benefits and join a mission-driven organization dedicated to community mental health.

Qualifications

• High School Diploma or GED required.
• Proven experience as front desk representative or relevant role.
• Familiarity with office machines and Microsoft Office.
• Strong communication and people skills.
• Ability to multitask and stay organized.

Responsibilities

• Serve as the first point of contact for clients, resolving queries and directing requests to appropriate teams.
• Stay updated on company products and services to effectively communicate benefits and usage to clients.
• Build and nurture long-lasting relationships with clients, maintaining open lines of communication.
• Address client complaints promptly and professionally, escalating unresolved issues to management if necessary.
• Identify opportunities to streamline internal procedures, enhancing overall efficiency and client experiences.
• Gather valuable insights from clients regarding their experiences, relaying suggestions for improvement to internal teams.
• Work closely with cross-functional departments to align on client expectations and project progress.
• Monitor and analyze client data, generating reports to track performance metrics and identify growth opportunities.

Skills

Front desk experience

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Burrell Behavioral Health in Springfield, MO is seeking a Client Access Representative to be the welcoming first touch for clients seeking care. You will guide them to the right services and coordinate with internal teams to ensure a smooth onboarding experience.

The role emphasizes compassion, clear communication, multitasking, and accurate data handling. Earn benefits and join a mission-driven organization dedicated to community mental health.