Healthcare Client Access Specialist

BBH Burrell Behavioral Health; Abbeville (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP) – 24

Mileage reimbursement

Employee discounts

Workplace culture

Additional perks

Job summary

Burrell Behavioral Health is seeking a dedicated Client Access Representative in Springfield, MO. You will be the first point of contact, guiding clients to the right solutions, building relationships, and ensuring a seamless experience.

You will collaborate with various teams to communicate benefits, resolve issues, and improve processes. A strong emphasis on empathy, communication, and organization supports success in this role.

Qualifications

• High School Diploma or GED required.
• Experience as a front desk representative or similar role.
• Familiarity with office machines.
• Proficiency with Microsoft Office.
• Strong communication and people skills.
• Good organization and multitasking abilities.

Responsibilities

• Serve as the first point of contact for clients, answering queries and directing requests.
• Stay updated on products and services to communicate benefits to clients.
• Build and nurture relationships with clients.
• Address client complaints promptly and professionally.
• Identify opportunities to streamline internal procedures and improve efficiency.
• Gather feedback from clients for improvement.
• Collaborate with cross-functional teams to align on client expectations.

Skills

Strong communication

People skills

Good organization

multitasking abilities

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Burrell Behavioral Health is seeking a dedicated Client Access Representative in Springfield, MO. You will be the first point of contact, guiding clients to the right solutions, building relationships, and ensuring a seamless experience.

You will collaborate with various teams to communicate benefits, resolve issues, and improve processes. A strong emphasis on empathy, communication, and organization supports success in this role.