Patient Access Specialist

MercyOne Medical Group; Davenport (IA); On-site; USD 30,000 - 42,000; Full time

Job summary

MercyOne Medical Group in Davenport, IA seeks a Clinic Receptionist to greet patients and visitors, manage the front desk, verify insurance, schedule appointments, and collect copays. You will ensure accurate data entry into the electronic health record and support efficient patient flow.

Day shift, full-time position (40 hours/week) with a focus on professional service, confidentiality, and compliance with clinic policies.

Qualifications

• Strong interpersonal skills and professional demeanor.
• Ability to communicate effectively with patients, visitors, and colleagues.

Responsibilities

• Greet patients and visitors at the front desk.
• Manage patient check-in and ensure admitting efficiency and compliance.
• Answer and direct phone calls; schedule appointments according to guidelines.
• Verify insurance eligibility and collect copays/deductibles at time of service.
• Enter demographics and insurance information into the EHR and other systems.
• Copy/scan ID, referrals, and insurance cards into the EHR as required.

Skills

Interpersonal skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

MercyOne Medical Group in Davenport, IA seeks a Clinic Receptionist to greet patients and visitors, manage the front desk, verify insurance, schedule appointments, and collect copays. You will ensure accurate data entry into the electronic health record and support efficient patient flow.

Day shift, full-time position (40 hours/week) with a focus on professional service, confidentiality, and compliance with clinic policies.