Clinic Receptionist — Patient Care, Scheduling & Billing

MercyOne Medical Group; Pleasant Hill (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

MercyOne Medical Group in Pleasant Hill, IA, is seeking a Clinic Receptionist to greet patients and visitors with a professional demeanor. The role ensures smooth front desk operations, schedules appointments, handles calls, and collects copays at the time of service.

You will enter demographics and insurance data into the EMR, verify eligibility, and maintain patient flow while upholding confidentiality and Trinity Health values. Full-time day shift with competitive benefits.

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three months.
• Ability to read, write and understand English and communicate effectively with patients and staff.

Responsibilities

• Greet and welcome patients/visitors to the clinic with a professional demeanor.
• Manage front desk duties including patient flow and scheduling appointments.
• Answer and direct phone calls appropriately.
• Enter demographics, insurance, and other data into the EMR system.
• Validate insurance eligibility and collect time of service payments or past due balances.

Skills

Interpersonal skills

Communication

Customer service

Attention to detail

Education

High school diploma or equivalent

Job description

MercyOne Medical Group in Pleasant Hill, IA, is seeking a Clinic Receptionist to greet patients and visitors with a professional demeanor. The role ensures smooth front desk operations, schedules appointments, handles calls, and collects copays at the time of service.

You will enter demographics and insurance data into the EMR, verify eligibility, and maintain patient flow while upholding confidentiality and Trinity Health values. Full-time day shift with competitive benefits.