Patient Access Concierge

103 Rochester General Hospital; Town of Pittsford (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to greet patients, handle check-in/check-out, and process payments. You will be the first contact for patients and families, providing directions and information.

The role supports registration, verification, and billing tasks in a busy outpatient setting within Reed Eye. Strong communication and computer skills are essential for success.

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication skills

Education

Associate degree or equivalent

Tools

Computer skills

Job description

Rochester Regional Health is seeking an Access Associate to greet patients, handle check-in/check-out, and process payments. You will be the first contact for patients and families, providing directions and information.

The role supports registration, verification, and billing tasks in a busy outpatient setting within Reed Eye. Strong communication and computer skills are essential for success.