Patient Access & Registration Specialist

Rochester Regional Health; Batavia (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate for the Batavia Medical Campus to provide patient-centered administrative support, greeting patients at check-in and check-out, and processing payments. This full-time role requires a warm, inviting demeanor as you are the first point of contact for patients and their families.

The position involves registration, insurance verification, and facilitating precertifications when needed, along with accurate scheduling.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication skills

Intermediate computer skills

Education

2 year degree or equivalent

Job description

Rochester Regional Health is seeking an Access Associate for the Batavia Medical Campus to provide patient-centered administrative support, greeting patients at check-in and check-out, and processing payments. This full-time role requires a warm, inviting demeanor as you are the first point of contact for patients and their families.

The position involves registration, insurance verification, and facilitating precertifications when needed, along with accurate scheduling.