Patient Access & Front Desk Specialist

Unity-Hospital-of-Rochester; Town of Greece (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health's Unity Hospital in Rochester, NY is seeking an Access Associate to greet patients, check-in/check-out, and process payments. The role involves registration, verifying insurance, and handling payments in a fast-paced outpatient setting.

The ideal candidate has a 2-year degree or equivalent, strong customer service and computer skills, and a warm, inviting demeanor as the first point of contact for patients and families.

Qualifications

• Associate degree or equivalent combination of education and work experience.
• Friendly, professional communication with patients and families.
• Strong customer service skills and computer proficiency.

Responsibilities

• Greet patients and coordinate check-in/check-out processes.
• Register patients, verify insurance coverage, and obtain authorizations when needed.
• Handle payments and provide information by phone or in person.

Skills

Customer service

Communication

Education

Associate degree

Job description

Rochester Regional Health's Unity Hospital in Rochester, NY is seeking an Access Associate to greet patients, check-in/check-out, and process payments. The role involves registration, verifying insurance, and handling payments in a fast-paced outpatient setting.

The ideal candidate has a 2-year degree or equivalent, strong customer service and computer skills, and a warm, inviting demeanor as the first point of contact for patients and families.