Patient Access Specialist

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Chili Center is seeking an Access Associate to warmly greet patients, perform check-in/check-out, and handle payments. You will be the first point of contact for patients and families in a full-time role.

The position supports registration, insurance verification, scheduling, and light billing tasks from Monday to Friday, 8:30 am to 5:00 pm, in Family Medicine. Strong customer service and computer skills are essential.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills and comfortable with clinic software.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service: greet patients, manage incoming calls, provide information and scheduling.
• Registration & Verification: complete patient registration and verify insurance coverage.
• Billing & Payments: collect and process payments when applicable.

Skills

Intermediate computer skills

Excellent customer service and comms

Education

2 year degree or equivalent

Job description

Rochester Regional Health in Chili Center is seeking an Access Associate to warmly greet patients, perform check-in/check-out, and handle payments. You will be the first point of contact for patients and families in a full-time role.

The position supports registration, insurance verification, scheduling, and light billing tasks from Monday to Friday, 8:30 am to 5:00 pm, in Family Medicine. Strong customer service and computer skills are essential.