Patient Access & Scheduling Specialist

Rochester Regional Health; Town of Geneseo (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Geneseo, NY seeks an Access Associate to greet patients, handle check-in/check-out, and assist with payments. This role requires a warm, welcoming demeanor as the first point of contact for patients and families.

You will perform registration, verify insurance, scheduling, and manage phone calls, along with related administrative duties. A 2-year degree or equivalent and strong communication skills are preferred; 40 hours per week, Monday–Friday 8:00 am–4:30 pm.

Qualifications

• NAP is required.
• 2-year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills required.
• Excellent customer service and communication skills required.

Responsibilities

• Manage incoming calls and provide information; greet patients, direct them, and schedule appointments.
• Register and verify patient information; verify insurance eligibility and obtain necessary precertifications/authorizations.
• Billing and payments: Collect and process payments as applicable.

Skills

Customer service

Communication

Computer skills

Education

NAP

2-year degree or equivalent

Job description

Rochester Regional Health in Geneseo, NY seeks an Access Associate to greet patients, handle check-in/check-out, and assist with payments. This role requires a warm, welcoming demeanor as the first point of contact for patients and families.

You will perform registration, verify insurance, scheduling, and manage phone calls, along with related administrative duties. A 2-year degree or equivalent and strong communication skills are preferred; 40 hours per week, Monday–Friday 8:00 am–4:30 pm.