Patient Access Specialist

TriHealth; Cincinnati (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement savings plans

Tuition reimbursement

Job summary

TriHealth in Cincinnati is seeking a Front Office Specialist to manage incoming calls, greet and register patients, file charts, and support check-out duties. This role requires a high school diploma and 3–4 years of related experience.

You will handle payments, schedule follow-ups, and help ensure HIPAA and JCAHO compliance while delivering courteous service in a busy outpatient setting. The position emphasizes teamwork, accuracy, and patient-focused care within TriHealth's supportive

Qualifications

• High School Diploma or GED (Required)
• 3 - 4 years experience in a related field (Required)
• Experience handling and screening calls; greeting and registering patients would be beneficial

Responsibilities

• Answers incoming telephone lines and handles and distributes calls.
• Greets and registers patients, files and prepares charts.
• Supports check-out functions including review of encounter form data and collection of co-payments.
• Schedules follow-up appointments and informs department of issues.
• Inputs patient registration and updates insurance/demographic information.
• Accepts payments and logs appropriately.
• Adheres to HIPAA and JCAHO protocols; access to patient information is limited to necessary functions.
• Handles patient complaints and refers to management as appropriate.

Skills

Telephone handling

Customer service

Scheduling

Education

High School Diploma or GED

Job description

TriHealth in Cincinnati is seeking a Front Office Specialist to manage incoming calls, greet and register patients, file charts, and support check-out duties. This role requires a high school diploma and 3–4 years of related experience.

You will handle payments, schedule follow-ups, and help ensure HIPAA and JCAHO compliance while delivering courteous service in a busy outpatient setting. The position emphasizes teamwork, accuracy, and patient-focused care within TriHealth's supportive