Front Office Specialist - Patient Experience & Growth

TriHealth, Inc.; Ohio; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Tuition reimbursement

Competitive pay based on education and

Job summary

TriHealth, Inc. is seeking a Front Office Specialist for White Oak Family Practice in Ohio. This role serves as the first point of contact for patients, coordinating appointments, greeting visitors, and handling check-out tasks with accuracy and professionalism.

Primary duties include registering patients, collecting co-pays, updating demographics and insurance information, and scheduling follow-up visits. The position emphasizes outstanding service and adherence to privacy protocols in a

Qualifications

• High School Diploma or GED is required.
• 3–4 years experience in a related field is required.

Responsibilities

• Answers incoming telephone lines and handles and distributes calls.
• Schedules patient appointments.
• Accurately inputs patient registration information and updates patient insurance and demographic information.
• Accepts payments and logs appropriately.
• Follows HIPAA protocols; access to patient information is limited to perform the job.
• Handles patient complaints and refers to manager as appropriate.

Skills

Customer service

Scheduling

Telephone etiquette

Education

High School Diploma or GED

Job description

TriHealth, Inc. is seeking a Front Office Specialist for White Oak Family Practice in Ohio. This role serves as the first point of contact for patients, coordinating appointments, greeting visitors, and handling check-out tasks with accuracy and professionalism.

Primary duties include registering patients, collecting co-pays, updating demographics and insurance information, and scheduling follow-up visits. The position emphasizes outstanding service and adherence to privacy protocols in a