Patient Access & Front Desk Specialist

TriHealth, Inc.; Olde West Chester (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package including medical, d​

Dental and vision coverage

Paid time off

Retirement savings plans

Tuition reimbursement

Job summary

TriHealth is seeking a Front Office Specialist in West Chester, OH. The role supports patients and care teams by greeting, registering, scheduling, and handling payments, with an emphasis on courtesy and HIPAA compliance.

The position requires a High School Diploma or GED and 3–4 years of related experience. It involves answering phones, registering patients, checking out activities, and coordinating with care teams to ensure smooth patient flow.

Qualifications

• High School Diploma or GED is required.
• 3–4 years of experience in a related field is required.

Responsibilities

• Answers incoming telephone lines and handles and distributes calls.
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
• Schedules patient appointments; informs department of issues.
• Accurately inputs patient registration information and updates patient insurance and demographic information.
• Accepts payments and logs appropriately.
• Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
• Handles patient complaints and refers to manager as appropriate.

Education

High School Diploma or GED

Job description

TriHealth is seeking a Front Office Specialist in West Chester, OH. The role supports patients and care teams by greeting, registering, scheduling, and handling payments, with an emphasis on courtesy and HIPAA compliance.

The position requires a High School Diploma or GED and 3–4 years of related experience. It involves answering phones, registering patients, checking out activities, and coordinating with care teams to ensure smooth patient flow.