Patient Services Front Desk Specialist

TriHealth, Inc.; Hamilton (OH); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits package

Shift differentials

Tuition reimbursement

Retirement savings plans

Job summary

TriHealth invites applications for a Front Office Specialist in Hamilton, OH. This full-time, day-shift role greets patients, registers them, handles calls, collects co-pays, and supports checkout and schedule coordination to ensure a seamless patient experience.

The position requires a high school diploma (or GED) and 3–4 years of related experience, with benefits and growth opportunities offered within TriHealth’s care system.

Qualifications

• High School Diploma or GED required.
• 3–4 years experience in a related field required.

Responsibilities

• Answers incoming telephone lines and appropriately handles, directs, and distributes calls.
• Greets and registers patients, files and prepares charts.
• Performs check-out duties, including review of encounter forms and collection of co-payments.
• Schedules follow-up appointments and informs the department of issues.
• Inputs patient registration details and updates insurance/demographics.
• Accepts patient payments and records them accurately.
• Follows HIPAA and JCAHO protocols with job-related access only.
• Handles patient complaints and escalates when needed.

Education

High School Diploma or GED

Job description

TriHealth invites applications for a Front Office Specialist in Hamilton, OH. This full-time, day-shift role greets patients, registers them, handles calls, collects co-pays, and supports checkout and schedule coordination to ensure a seamless patient experience.

The position requires a high school diploma (or GED) and 3–4 years of related experience, with benefits and growth opportunities offered within TriHealth’s care system.