Patient Service Specialist - Outpatient Rehab

Intermountain Healthcare Inc.; Kentucky; Sur place; USD 34 000 - 42 000; Plein temps

Résumé du poste

Intermountain Healthcare Inc. seeks a Patient Service Representative (PSR) to be the first connection with patients, greeting, check-in/out, and verifying information to ensure a smooth intake and high patient satisfaction.

The role involves phone and in-person interactions, EMR documentation, scheduling, and basic billing tasks while maintaining privacy and collaboration with caregivers. Clinic hours and full-time benefits apply at Logan Regional Hospital.

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional manner with strong interpersonal and communication skills.
• Ability to protect PHI and privacy of patients.

Responsabilités

• Assist patients with registration and scheduling.
• Register patients and verify demographics.
• Obtain insurance information and verify coverage.
• Schedule appointments and referrals.
• Collect payments and educate on financial assistance.
• Document calls in EMR.
• Maintain high standard of performance.

Connaissances

Customer service

Interpersonal communication

Data entry

PHI privacy awareness

Formation

High school diploma or GED

Outils

EMR software

Scheduling systems

Description du poste

Intermountain Healthcare Inc. seeks a Patient Service Representative (PSR) to be the first connection with patients, greeting, check-in/out, and verifying information to ensure a smooth intake and high patient satisfaction.

The role involves phone and in-person interactions, EMR documentation, scheduling, and basic billing tasks while maintaining privacy and collaboration with caregivers. Clinic hours and full-time benefits apply at Logan Regional Hospital.