Patient Access Specialist

Intermountain Healthcare Inc.; Aurora (CO); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health in Aurora (CO) is seeking a Patient Service Representative (PSR) to be the first point of contact for patients. You will greet and check in/out patients, verify demographics and insurance, and resolve basic intake questions to help deliver a high-quality patient experience.

You will document calls in the EMR, schedule appointments, collect payments, assist with forms for billing, and maintain privacy of PHI.

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Provides courteous connections with patients by phone, in person, or secure messaging.
• Documents calls accurately in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Registers patients by updating demographics and verification.
• Obtains insurance cards/IDs and handles required forms; supports insurance coordination.
• Assists patients with billing forms and educates on financial assistance; processes payments.
• Keeps current on duties via emails, dashboards, and meetings to maintain performance standards.

Skills

Customer service

Computer skills

Professional communication

Team collaboration

PHI privacy

Education

High school diploma or GED preferred

Tools

EMR systems

Job description

Intermountain Health in Aurora (CO) is seeking a Patient Service Representative (PSR) to be the first point of contact for patients. You will greet and check in/out patients, verify demographics and insurance, and resolve basic intake questions to help deliver a high-quality patient experience.

You will document calls in the EMR, schedule appointments, collect payments, assist with forms for billing, and maintain privacy of PHI.