Patient Experience Coordinator

lvhn; Kutztown (Berks County); On-site; USD 19,000 - 25,000; Full time

Job summary

Lehigh Valley Health Network in Kutztown is seeking an administrative assistant to coordinate daily physician practice operations and serve as the initial patient contact. You will deliver customer-focused service and support the practice’s scheduling, registrations, and outreach efforts to ensure a smooth patient experience.

The role requires strong communication, confidentiality, and computer skills, with familiarity of EMR workflows and patient portal usage.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience is expected.
• Ability to adapt to changing priorities and maintain accuracy.
• Maintain strict confidentiality with patient information.
• Proficient computer skills and EMR workflow familiarity.
• Ability to process cash and explain LVHN patient portal features.

Responsibilities

• Gathers information for accurate patient registration and check-in.
• Obtains and verifies insurance authorizations and precertifications.
• Schedules and confirms patient appointments and manages reminders.
• Maintains the patient schedule flow to ensure a positive experience.
• Coordinates training, staffing, and feedback within the team.
• Handles outreach via telephone and EMR messaging as needed.

Skills

Customer service

Attention to detail

Confidentiality

EMR workflows

Cash handling

Patient portal

Computer skills

Adaptability

Time management

Education

High School Diploma/GED

Tools

EMR software

Job description

Lehigh Valley Health Network in Kutztown is seeking an administrative assistant to coordinate daily physician practice operations and serve as the initial patient contact. You will deliver customer-focused service and support the practice’s scheduling, registrations, and outreach efforts to ensure a smooth patient experience.

The role requires strong communication, confidentiality, and computer skills, with familiarity of EMR workflows and patient portal usage.