Patient Access & Services Specialist

Intermountain Healthcare; Pahrump (NV); On-site; USD 25,000 - 32,000; Full time

Job summary

Intermountain Health in Pahrump, NV is seeking a Patient Service Representative to serve as the first connection for patients. You will greet, check-in/out patients, verify information, and enter data with accuracy and courtesy.

The role requires scheduling, demographics verification, and assisting with forms for regulatory and billing needs while documenting interactions in the EMR and handling payments according to policy.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Basic computer skills including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy and PHI of patients, members, and caregivers.

Responsibilities

• Greet and check-in/out patients, verify information, and register demographic data.
• Provide courteous connections with patients by phone, in person, or secure messaging.
• Schedule appointments for visits, tests, referrals, and consultations.
• Assist patients in completing necessary forms for regulatory and billing needs before care.
• Document all calls accurately in the EMR and educate patients on financial assistance.

Skills

Customer service

Interpersonal communication

Phone etiquette

Problem solving

Adaptability

Time management

Education

High school diploma or GED

Tools

EMR software

Word processing

Data entry

Job description

Intermountain Health in Pahrump, NV is seeking a Patient Service Representative to serve as the first connection for patients. You will greet, check-in/out patients, verify information, and enter data with accuracy and courtesy.

The role requires scheduling, demographics verification, and assisting with forms for regulatory and billing needs while documenting interactions in the EMR and handling payments according to policy.