Patient Services Advocate & Front Desk Specialist

43000 Intermountain Medical Holdings Nevada Inc; Pahrump (NV); On-site; USD 25,000 - 32,000; Full time

Job summary

Intermountain Health is seeking a Patient Service Representative in Pahrump, NV to serve as the first point of contact for patients. You will greet, check-in/out, verify information, schedule visits, and document interactions in the EMR to ensure a high-quality patient experience.

The role requires strong customer service, basic computer skills, and a commitment to privacy and PHI protection. It involves collaboration with caregivers and patients at the Pahrump Clinic, with a 40-hour workweek

Qualifications

• Six months of customer service experience with interactions with customers.
• Basic computer skills for word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect PHI and confidentiality.

Responsibilities

• Greet and check-in/out patients and schedule appointments.
• Verify patient information and enter/updat e demographic data in registration system.
• Document phone calls in the EMR and handle payments per procedures.
• Provide courteous, professional connections with patients by phone or in person.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High School Diploma or GED

Tools

EMR systems

Job description

Intermountain Health is seeking a Patient Service Representative in Pahrump, NV to serve as the first point of contact for patients. You will greet, check-in/out, verify information, schedule visits, and document interactions in the EMR to ensure a high-quality patient experience.

The role requires strong customer service, basic computer skills, and a commitment to privacy and PHI protection. It involves collaboration with caregivers and patients at the Pahrump Clinic, with a 40-hour workweek