Patient Services Specialist: Scheduling & Intake

43000 Intermountain Medical Holdings Nevada Inc; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health in Henderson, NV is hiring a Patient Service Representative to be the first point of contact for patients, greeting and guiding them through intake and care processes. You will verify information, schedule appointments, and update patient demographics in the registration system.

The role requires six months of customer service experience, basic computer skills, and a professional, collaborative approach to protect PHI and deliver exceptional patient experience.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs to ensure a superior customer experience related to intake and care.
• Documents all phone calls accurately in the EMR.
• Schedules patient appointments for visits, procedures, tests, referrals, or consultations.
• Registers patients by confirming and updating demographics in the registration system.
• Obtains insurance cards, IDs, and signatures on forms.
• Assists patients with forms to meet regulatory and billing needs prior to care.
• Stays current on role responsibilities by reviewing communications and dashboards.

Skills

Customer service

Basic computer skills

Interpersonal communication

PHI/privacy protection

Team collaboration

Job description

Intermountain Health in Henderson, NV is hiring a Patient Service Representative to be the first point of contact for patients, greeting and guiding them through intake and care processes. You will verify information, schedule appointments, and update patient demographics in the registration system.

The role requires six months of customer service experience, basic computer skills, and a professional, collaborative approach to protect PHI and deliver exceptional patient experience.