Patient Access & Scheduling Specialist

Intermountain Healthcare Inc.; Pahrump (NV); On-site; USD 60,415,000 - 68,197,000; Full time

Job summary

Intermountain Healthcare Inc. in Pahrump, NV is seeking a Patient Service Representative to serve as the first point of contact for patients, handling check-in/out and information verification.

The role emphasizes patient satisfaction, efficient scheduling, and accurate EMR documentation, with a focus on courteous communication, privacy, and confidentiality across in-person, phone, and secure messaging channels. 40-hour workweek with competitive benefits.

Qualifications

• Customer service experience required (min 6 months).
• Basic computer skills for word processing and data entry.
• Professional demeanor and strong interpersonal/communication skills.
• Ability to work collaboratively to deliver patient satisfaction.
• Protect patient privacy and PHI.

Responsibilities

• Assist patients via phone or in person and ensure a smooth check-in/out.
• Schedule appointments, tests, referrals, and consultations.
• Verify demographic data and insurance information in the system.
• Process payments and educate patients on financial assistance.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

Intermountain Healthcare Inc. in Pahrump, NV is seeking a Patient Service Representative to serve as the first point of contact for patients, handling check-in/out and information verification.

The role emphasizes patient satisfaction, efficient scheduling, and accurate EMR documentation, with a focus on courteous communication, privacy, and confidentiality across in-person, phone, and secure messaging channels. 40-hour workweek with competitive benefits.