Patient Access & Services Manager — Elevate Patient Experience

Texas Tech University Health Sciences Center; Lubbock (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Wellness programs

Mother-friendly workplace

Job summary

Texas Tech University Health Sciences Center in Texas is seeking a Manager of Patient Services to oversee patient access initiatives and manage day-to-day operations within the assigned functional unit, ensuring seamless and streamlined patient experiences.

You will monitor KPIs, coach staff, coordinate with other departments, and participate in management meetings and stakeholder engagement to improve service standards and staff development.

Qualifications

• High School diploma or equivalent with 5 years of experience.
• At least 1 year of supervisory experience.
• Preferred: Bachelor's degree in a health-related field.

Responsibilities

• In conjunction with Managing Director, develops processes for scheduling flows with consortium and other consortium projects/stakeholders.
• Data reporting and tracking related to scheduling.
• In coordination with leadership and other program directors, communicates and organizes access to services.
• Serve as an active contributor during management meetings.
• Attend and contribute to teleconferences, conferences and trainings.
• Responsible for management and evaluations of supervised staff.
• Attend and engage in stakeholder meetings.
• Provide support/supervision and directions to the Patient Service Specialist.

Skills

Supervisory experience

Interdisciplinary teamwork

Education

High School diploma

Bachelor's degree in health-related field

Job description

Texas Tech University Health Sciences Center in Texas is seeking a Manager of Patient Services to oversee patient access initiatives and manage day-to-day operations within the assigned functional unit, ensuring seamless and streamlined patient experiences.

You will monitor KPIs, coach staff, coordinate with other departments, and participate in management meetings and stakeholder engagement to improve service standards and staff development.