Patient Access & Experience Manager

Texas Tech University - Health Sciences Center; Lubbock (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

Texas Tech University Health Sciences Center in Lubbock seeks a Patient Services Manager to oversee patient access initiatives and optimize day-to-day operations within Psychiatry Dept Lbk Genl. You will drive scheduling workflows, monitor KPIs, coordinate with leadership, and supervise the Patient Service Specialists to ensure consistent service delivery.

The role requires a health-related bachelor's degree, five years of experience in a clinical setting, and supervisory experience, with

Qualifications

• High School diploma or equivalent not required here? (Note: this item is included in requirements; however, the HTML specifies a Bachelor’s degree as preferred and supervisory experience).

Responsibilities

• Develop scheduling processes with the team and stakeholders.
• Data reporting and tracking related to scheduling.
• Communicate and organize access to services across departments.
• Attend and contribute to management meetings and trainings.
• Supervise and evaluate Patient Service Specialists.
• Provide guidance to the Patient Service Specialist team.

Skills

Supervisory experience

Interdisciplinary teamwork

Healthcare operations

Education

Bachelor’s degree or higher in health-related field

Job description

Texas Tech University Health Sciences Center in Lubbock seeks a Patient Services Manager to oversee patient access initiatives and optimize day-to-day operations within Psychiatry Dept Lbk Genl. You will drive scheduling workflows, monitor KPIs, coordinate with leadership, and supervise the Patient Service Specialists to ensure consistent service delivery.

The role requires a health-related bachelor's degree, five years of experience in a clinical setting, and supervisory experience, with